SUPPORTING INDUSTRY BEST PRACTICE
88 Balloons is committed to supporting the National Principles for the Fair Handling of Personal Information established by the Australian Federal Privacy Commissioner and embodied in the Privacy Amendment (Public Sector) Act 2000. Our policy is both to support industry best practice and to ensure that we comply with principles that form the basis of laws introduced to strengthen privacy protection for consumers. We believe that in supporting industry best practice this statement will address any potential concerns you may have about how personal information you provide to us is stored, used and accessed.
COLLECTION OF INFORMATION
88 Balloons receives and stores transaction information, information you enter on our web site or have provided to us in application, registration or administration processes. Wherever it is lawful and practicable, 88 Balloons will endeavour to provide you with the option of not identifying yourself or not providing personal information when entering transactions with us. However, failure to provide the full and complete information we request may result in a limited ability on our part to offer or deliver complete services to you. No personal information is collected when you browse our website anonymously. Anonymous browsing is when personally identifiable information is not required by an individual to gain access to our web site. In addition, personally identifiable information such as name, birth date and contact details (e-mail addresses) are only collected when you make an enquiry, place an order, book on a course or register to use our Member only section. All other information will be requested from you directly. Information collected is kept for as long as it is needed to service your account and provide services and products requested by you. When your information is no longer needed for these purposes we will destroy or permanently render anonymous any information held about you.
USE AND DISCLOSURE OF INFORMATION
88 Balloons will not, without your consent, disclose personal information for any purpose (a Secondary purpose) other than for the main purpose (Primary purpose) of fulfilling our business commitments to you, except where: It is required or authorised by law or for purposes of law enforcement and matters directly related to law enforcement or the prevention of unlawful activity; The Secondary Purpose is related to the primary purpose (or directly related when sensitive information is involved) and there is a reasonable expectation that we would use or disclose the information in the circumstances; 88 Balloons reasonably believes it is necessary to prevent any serious and imminent threat to any person's life, health or safety or the public's health or safety. 88 Balloons will not otherwise disclose your personal information to any other party without your consent.
THIRD PARTY RELATIONSHIPS
STORAGE AND SECURITY OF PERSONAL INFORMATION
88 Balloons will use all reasonable endeavours to ensure that you provide personal information in a secure environment and when the information is no, longer needed it will be destroyed or permanently rendered anonymous. Where indicated by a lock (on the browser window), we protect the security of your information during transmission by using software, which encrypts information, you input. In conjunction with our key suppliers and agents, we operate secure data networks protected by an industry standard firewall and password protection system. We also take care to ensure that we have security measures in place to protect against the loss, misuse, unauthorised access, alteration, modification or disclosure of your user data under our control. The security of any information (including personal information) downloaded and stored on your PC\Server etc is the responsibility of the individual. The individual is also responsible for the correct configuration of the hardware and software he/she uses to access 88 Balloons web site, along with the physical security and maintenance of that equipment. Notwithstanding the fact that we take all reasonable steps to protect your personal data including the use of encryption technology, we cannot guarantee the security of any data you disclose on-line. You can help us keep your personal information secure by ensuring that any password you use on our web site is kept strictly confidential, and by logging off when you have finished using a shared computer. 88 Balloons imposes strict rules on its employees who have access either to the databases that store your user information or to the servers that host our services and while we cannot guarantee that any unauthorised access, disclosure, loss, misuse or alteration to your data will not occur, we will take all reasonable steps to prevent such unfortunate occurrences. You accept the inherent security implications of dealing on-line over the Internet and will not hold 88 Balloons or its agents or suppliers responsible for any breach of security.
TRANS-BORDER DATA FLOWS
Where, for the purpose of fulfilling our business commitments to you, we disclose personal information to persons involved in administering the services, our related entities or business partners (Permitted Persons), and such Permitted Persons are in a foreign country, 88 Balloons will not, without your consent, transfer personal information to such Permitted Persons unless: We reasonably believe that the Permitted Persons are subject to a law, binding scheme or contract or we have taken reasonable steps to ensure that the Permitted Persons are subject to a contract which effectively upholds principles for the fair handling of personal information that are substantially similar to the National Principles for the Fair Handling of Personal Information embodied in the Privacy Amendment (Public Sector) Act 2000; or The transfer is necessary for: i. the performance of services requested by you; or ii. for the purpose of fulfilling our business commitments to you; or iii. to implement pre-contractual measures taken in response to a request by you; or The transfer is necessary for the conclusion or performance of a contract concluded in your interest, between 88 Balloons and a third party; or All of the following apply: the transfer is for your benefit; and it is impracticable to obtain your consent to the transfer; and if it were practicable you would be likely to consent to the transfer.
88 Balloons is committed to providing consumers with a fair and responsive system for handling and resolving complaints. You have a right to complain and to have your complaint handled efficiently. We believe that in receiving your complaint, we are provided with a valuable opportunity to improve the services we deliver to you and maintain your confidence in 88 Balloons and our services. If at any time you wish to lodge a complaint in respect of the handling, use or disclosure of your personal information by 88 Balloons, please lodge the details of your complaint in writing to the address will endeavour to investigate and advise you of the outcome of a complaint within 21 days of receipt of such complaint.
Subject to obtaining your prior consent, 88 Balloons may use your personal information for the purpose of providing you with special offers you may find of interest, important changes to the functionality or content of our web site, or information on new products or services to be offered by 88 Balloons or our business partners. If you do not wish to receive this form of communication, please contact our office and we will make the change to our records. We will not charge you for giving effect to such a request and will take all reasonable steps to meet your request at the earliest possible opportunity.
88 Balloons will use all reasonable endeavours to protect and keep confidential any personally identifiable information in its possession in relation to its Members, subscribers or website visitors. If any confidential or personally identifiable information is accessed by a third party, whether by negligence or otherwise of 88 Balloons, its agents, suppliers, contractors, related bodies corporate, affiliates or associated parties, to the extent permitted by law, 88 Balloons is not liable for any loss, damage, costs, liability or other form of contribution. We are constantly improving the 88 Balloons website and the tools you can use to manage the data that you provide to us. Please refer to this page from time to time to see any new policies about the use of these new features.
The information provided on this website is for use of a general nature only and is not intended to be relied upon as, nor to be a substitute for, specific professional advice. No responsibility for loss occasioned to any persons acting on or refraining from action as a result of any material in this publication can be accepted.